Return Policy

Zahner's Clothiers & Tailor Shop offers a risk-free 14 calendar-day return policy (from when you receive your package) to return the item. Our return policy is valid on all standard-size and ready-to-ship garments or shoes for a $60 return fee per item. Made-to-Measure or custom clothing is non-returnable.

Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, in its original packaging. Any garments or shoes that we deem as being worn or used will be returned to you without a refund.

We accept returns under the following circumstances:

• Goods that we have in stock can be returned regardless of size.
• Garments that do not have custom changes.

Items not eligible for returns:

• Customized or personalized orders. 
• Items marked as 'sale' or purchased with a discount of 11% and more, aren't refundable.
• There is no refund for rush fees
• Items damaged or soiled when in the buyer's possession.
  

Exchanges

WE DO NOT ACCEPT EXCHANGES.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item that you wanted in the first place.

When Damage is Not Reversible

We understand how upsetting it can be for our customers when a garment is found to have damages or blemishes.

Please inspect your order upon receipt and contact us immediately if the item is found to be defective or damaged or if you received the wrong item, so that we can evaluate the issue.